YYOUNG MEDICAL CLINIC
TERMS OF SERVICE
Effective October 3, 2019
The following terms and conditions (“Terms”) apply to your clinical appointments at 1721 Main Medical Clinic Inc. dba YYoung Medical Clinic (“YYoung”). Please read these Terms carefully. They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
This website (“Website”) is a platform in which you may book appointments for services and or products provided by our health care practitioners (“Services”). The Website also provides the community with health awareness education.
These Terms are subject to modification by YYoung without prior written notice at any time, in YYoung’s sole discretion.
BOOKING AN APPOINTMENT
You may book an appointment online at www.yyoungclinic.com or over the telephone. We may have walk-in spots available for patients on a first come first serve basis.
If you have a valid MSP card and MSP coverage, your visit is free of charge, unless you are seeking an uninsured service (please see below).
INTERNATIONAL VISITORS, TOURISTS, AND INTERNATIONAL STUDENTS
YYoung provides medical services to international visitors, tourists, and international students. Please contact YYoung regarding the fees associated with your appointment. YYoung will provide you with a receipt so that you can seek reimbursement from your insurance, depending on your coverage.
You acknowledge that there are some services that the Medical Services Plan (MSP) does not cover. You are responsible for paying in full the fee for using those Services at the end of your appointment. It is your responsibility to confirm the fee associated with the Service before booking the appointment. Our medical practitioners are not required to advise if the Service is non-insurable or the fee associated with the Service. Please telephone and consult our medical office assistant for specific fee requests, if they are not already stated on the Website.
CANCELLATION OF APPOINTMENT
To cancel an appointment, please provide us with at least 48 hours’ notice prior to your appointment to cancel.
The Website is a platform that allows customers to book appointments to access Services provided by our medical practitioners. You understand that we make no representations or warranties as to the quality, condition, fitness, or suitability of the Services. Neither YYoung, its parent, subsidiaries, affiliates, or any of their respective employees, agents, officers, directors (“Company Parties”), contractors, or medical practitioners, make any warranty, condition, quality, fitness, or suitability of any kind, whether express or implied, regarding the Services provided or advertised on the Website and YYoung specifically disclaims the implied warranties and conditions of merchantable quality, fitness for a particular purpose, to the maximum extent permitted by law.
LIMITATION OF LIABILITY
Company Parties will not be liable for any loss suffered by you, including but not limited to personal injury, indirect, consequential, special or punitive damages, even if advised of the possibility of such damages, or any loss resulting from a claim by any third party. Without limiting the generality of the foregoing, the Company Parties are not liable to you for any loss suffered by you as a result of the Services provided by the clinical practitioners and service providers of the YYoung clinic. In any case, if Company Parties are held liable to you for whatever reason, Company Parties are not liable or responsible for any amount of damages beyond $5000.00 CAD.
These Terms will be governed by and construed in accordance with laws of the Province of British Columbia and of Canada, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the Province of British Columbia, Canada.
The failure of YYoung to assert a right hereunder or to insist upon compliance with any term or condition will not constitute a waiver of that right or excuse any subsequent non-performance of any such term or condition by you. The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms. If any provision of these Terms will be ruled unenforceable, then the remainder will be enforced to the extent permissible. This Website is not intended for use by children under the age of 19. Use of this Website is void where prohibited by applicable law.
CUSTOMER SUPPORT AND INFORMATION
Please contact us at firstname.lastname@example.org for assistance with questions.
YYOUNG MEDICAL CLINIC
Effective October 3, 2019
Please read carefully the website, www.yyoungclinic.com (“Website”) of 1721 Main Medical Clinic Inc. dba YYoung Medical Clinic (“YYoung”). You may book appointments at the YYoung Clinic (the “Services”) through this Website. Your access to and use of this Website and use of the Services is subject to your acceptance of and compliance with these Terms. If you do not agree with one or more of these Terms, we ask you not to access or use the Website.
YYoung reserves the right to change these Terms at any time without prior notice and your continued access or use of this Website after such changes indicates your acceptance of the Terms as modified. It is your responsibility to review these Terms regularly.
LICENSE TO USE WEBSITE
Unless otherwise stated, YYoung and/or its licensors own the intellectual property rights in the Website and material on the Website. Subject to the license below, all these intellectual property rights are reserved.
You must not:
- republish material from this Website (including republication on another website);
- sell, rent or sub-license material from the Website;
- show any material from the Website in public;
- reproduce, duplicate, copy or otherwise exploit material on this Website for a commercial purpose;
- edit or otherwise modify any material on the Website; and
- redistribute material from this Website except for content specifically and expressly made available for redistribution.
You may not remove any trade-mark, copyright or other proprietary notices from such copy nor modify the material or content in any way. Except as otherwise set out in these Terms, any copying or reproduction of this Website’s materials or content, in whole or in part, for commercial purposes or distribution, re-transmission, republication, modification, reverse engineering, sale or other exploitation of this Website or this Website materials or content without the prior written permission of YYoung is strictly prohibited. YYoung reserves the right to take such steps as it deems necessary, including legal action, to restrain such unauthorized and prohibited activity and YYoung reserves the right to suspend or terminate your access to any part of this Website immediately, without prior notice, at its sole discretion. You are solely and fully responsible for all consequences, however remote, resulting from your use of this Website.
In addition to complying with these Terms, you agree to use this Website and materials on this Website for lawful purposes only and in a manner consistent with local, national or international laws and regulations. Some jurisdictions may have restrictions on the use of the Internet by their residents.
Potential users of this Website, in any jurisdiction of the world whose laws would: (i) void these Terms in whole or in any essential part (the essential parts being at least, but not only, the provisions relating to governing law, and limitation of liability); or (ii) render accessing this Website illegal; are unauthorized to use this Website.
You agree not to use this Website in any manner that: (i) infringes, violates or misappropriates the intellectual property rights of any third party; or (ii) may be considered defamatory, discriminatory or otherwise malicious or harmful to any person or entity.
You must not use this Website:
- to do anything that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.;
- to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
- to conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this Website without YYoung’s express written consent;
- to transmit or send unsolicited commercial communications; and
- for any purposes related to marketing without YYoung’s express written consent.
The Website may provide materials on healthcare and Naturopath Medicine. Although YYoung tries to ensure that information is accurate when it is placed on the site, YYoung does not guarantee or represent that the information is accurate, complete, current or suitable for any particular purpose. You acknowledge that the recommendations on the Website may not be suitable for you. Accordingly, you use or rely on such information at your own risk.
Naturopath Medicine and healthcare are constantly evolving; changes in practice and procedure occur frequently. You must exercise your judgment about the correctness and applicability of the material.
The information on the Website is not intended to be medical advice. Use the information on the Website only as a reference. The information on the Website is not a substitute for professional medical advice.
YYoung makes no representations or warranties in relation to this Website or the information and materials provided on this Website.
INFORMATION ACCURACY AND USE OF WEBSITE CONTENT
Without prejudice to the generality of the foregoing paragraph, YYoung does not warrant that:
- this Website will be constantly available, or available at all;
- the information on this Website is complete, true, accurate, complete, non-misleading, or suitable for any particular purpose.
The information contained in this Website, including prices and policy terms and conditions, is subject to change or can be updated without prior notice. Please contact us for more current information regarding products and services offered by YYoung.
TRADEMARKS AND COPYRIGHT
YYoung, www.yyoungclinic.com, and related words and logos, as well as the names of other products or services of YYoung, are trade names, trade-marks or registered trade-marks of YYoung Trademark Ltd. and its affiliates. The names of other companies, products or services referred to in this Website may be the trade-marks of their respective owners. Nothing in these Terms or on this Website will be construed as granting or conferring, either expressly, by implication, by estoppel or otherwise, a licence or other right to you to use any such marks or names or any other intellectual property right of YYoung. Any unauthorized use of any of these trade names or trade-marks is prohibited.
The materials provided on this Website including, without limitation, all portions of this Website, content, site design, text, graphics and the selection and arrangement thereof, are protected by copyright. All rights reserved. Title to YYoung’s materials remains with YYoung and any unauthorized use of such materials is strictly prohibited. YYoung reserves the right to take such steps as it deems necessary, including legal action, to enforce its rights under trade-mark and copyright law.
All contents of this Website are copyright © 1721 Main Medical Clinic Inc. and all rights are reserved.
You understand and agree that:
- Company Parties make no warranties or conditions regarding the quality, reliability, timeliness or security of the Website or that the Website will be uninterrupted or error-free. Company Parties assume no responsibility or liability for the deletion or failure to store or access, or to store or access properly, email messages and electronic files. You assume the entire risk in downloading or otherwise accessing any data, files or other materials obtained from third parties, even if you have paid for virus protection services;
- the access to and downloading of material from this Website is done at your own risk; YYoung makes reasonable efforts to ensure that this Website is virus-free, but YYoung does not at any time guarantee or warrant that such materials are free of viruses, worms, Trojan horses or other destructive code. You are responsible for implementing safeguards to protect your computer system and data and you are responsible for the entire cost of any service, repairs or corrections necessary as a result of the use of this Website; and
- YYoung specifically disclaims any liability of claims, actions, omissions, statements, or representations made by third parties and their agents. YYoung makes no representations or warranties as to the accuracy or suitability of any information or representations made by third parties and will not be liable for you reliance on any express or implied statements from third parties on the Website.
PRIVACY AND USE OF PERSONAL INFORMATION
You have read YYoung’s Privacy and Data Handling Policy [insert links], the terms of which appear on this Website and are incorporated into these Terms. You agree that the terms of the Privacy and Data Handling Policy are reasonable. You consent to the collection, use and disclosure of your personal information by YYoung or its agents or representatives in accordance with the Terms of and for the purposes set forth in the Privacy and Data Handling Policy.
BREACHES OF THESE TERMS AND CONDITIONS
Without prejudice to YYoung other rights under these Terms, if you breach these Terms in any way, YYoung may take such action as YYoung deems appropriate to deal with the breach, including suspending your access to the Website, prohibiting you from accessing the Website, blocking computers using your IP address from accessing the Website, contacting your internet service provider to request that they block your access to the Website and/or bringing court proceedings against you.
Hyperlinks are provided for your convenience only. These links do not imply an endorsement of any linked sites or an affiliation with their owners or operators. YYoung has no control over the content of any linked site. This content is the sole responsibility of the owner or operator of the linked site.
LIMITATIONS OF LIABILITY
In no event will company parties be liable to you for any direct, indirect, consequential, incidental, special, compensatory or punitive damages or losses or damages for, inter alia, loss of income, loss of business profits, business interruption, loss of data or business information, loss of or damage to property and claims of third parties or other pecuniary loss, arising out of or related to these terms or your use or inability to use this website (collectively, “Customers’ use”). Company parties will not be liable for any actual or alleged infringement by any third party materials available through the website. In no event will the cumulative liability of company parties arising out of customers’ use of this website exceed $5,000.00 To the extent that some jurisdictions do not allow exclusions or limitations on some categories of damages, these exclusions or limitations may not apply to you.
The foregoing disclaimers and limitations of liability apply regardless of the causes, circumstances or form of action giving rise to the loss, damage, claim or liability, even if such loss, damage, claim or liability is based upon breach of contract (including, without limitation, a claim of fundamental breach or breach of a fundamental term), tort (including, without limitation, negligence), strict liability or any other legal or equitable theory, and even if advised of the possibility of the loss, damage, delay, claim or liability.
You acknowledge and agree that these Terms present a fair allocation of risk and liability, and that this section 10 is an essential part of the bargain between the parties, a controlling factor in setting any fees or other charges, and an inducement to the parties to enter into these Terms.
By using this Website, you agree that the exclusions and limitations of liability set out in this Website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this Website.
You hereby indemnify YYoung and undertake to keep YYoung indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by YYoung to a third party in settlement of a claim or dispute on the advice of YYoung’s legal advisors), claims, complaints, demands, actions, suits, proceedings, obligations, and liabilities (including settlement payments) arising from, connected with or relating to your use of this Website, its content or materials, or your negligence, misconduct, or breach of these Terms. Notwithstanding the foregoing, YYoung retains the right to participate in the defense of and settlement negotiations relating to any third party claim, complaint, demand, action, suit or proceeding with counsel of its own selection.
YYoung may transfer, sub-contract or otherwise deal with rights and/or obligations under these Terms without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms.
If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
These Terms, together with the Terms and Conditions of Sale, and all other notices, policies, and statements contained on this Website (all as may be amended by YYoung from time to time without prior notice) constitute the entire agreement between you and YYoung in relation to your use of this Website, and supersede all previous agreements in respect of your use of this Website. If in any jurisdiction, any of these Terms are held to be unenforceable by a court of competent jurisdiction, such Terms will be restricted or eliminated to the minimum extent necessary and the remaining Terms will otherwise remain in full force and effect. The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
LAW AND JURISDICTION
These Terms will be governed by and construed in accordance with laws of the Province of British Columbia and of Canada, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of the Province of British Columbia, Canada. The information on the Website is intended only for Canadians.
YYOUNG MEDICAL CLINIC
PRIVACY AND DATA HANDLING POLICY
Effective October 3, 2019
What Personal Information Do We Collect?
You can visit our Website without telling us who you are or revealing any information about yourself, including your email address. Our web server may collect information related to your visit to our Website, including: the IP address and domain used to access our Website; the type and version of your browser; the website you came from to access our Website; the page you entered and exited at; any website page that is viewed by that IP address; and what country you are from. We use this information to monitor our Website’s performance (e.g., number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our Website.
In addition, we collect the personal information that you submit to our Website, such as your name, address, phone number, Personal Health Number (PHN), and any other contact or other information that you choose to provide by:
- using the “Contact Us” portion of this Website; or
- booking an appointment through the Website.
Where you request information from us, we may use the email address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you have asked us to put you on an email mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by email, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each email and on the site where you signed up).
We may also collect and use other data such as (but not limited to) purchasing habits to enhance and improve our service to you, and use customer identifiable information for improvements to our services and security, internal marketing purposes (we will not sell your information to other companies), resolution of problems with your account or other matters with our systems, and to collect anonymous information for our research and marketing. This means that YYoung may use your customer identifiable information to market new products and services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to any third party (except the financial institution that processes your payment, or when we are required by law, or it is necessary for our protection) without your specific consent. You can withdraw this consent whenever you want, unless legal requirements prevent this.
YYoung is dedicated to protecting your information. You can expect us to protect your privacy. Your information and the business you do with us is kept in strict confidentiality. Our procedures and systems are designed to protect your information from error, loss and unauthorized access. We keep your information only as long as it is needed.
You can review and make corrections to your information.
We may review and analyze your use of the Website and Services to help protect you from unauthorized use of your accounts, to help us serve you better, and to tell you about other products and services. We also collect and analyze information from other sources for the same reasons.
Integration of Input Health
When you visit our Website, a small file called a “cookie” is used to store bits of information about your interactions with the Website. Any Website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
If you reject all cookies, you may not be able to use YYoung’s Services.
YYoung uses its own cookies for a number of purposes: to keep track of preferences you specify while you are using the Website and/or Services; to estimate and report our total audience size and traffic; and to conduct research to improve YYoung’s content and services, but without disclosing any customer identifiable information.
What About Links to Other Websites?
Our Website may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. YYoung is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.
Why Do We Collect, Use and Disclose Personal Information?
The personal information collected is used and disclosed for our business purposes. Your personal information may be shared with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you. In addition, personal information may be disclosed or transferred to another party in the event of a change in ownership of, or a grant of a security interest in, all or a part of YYoung.
YYoung will not sell, trade, or disclose to any third party any customer identifiable information derived from the registration for or use of the Website or Services (except as required by court order, subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). When YYoung uses other agents, contractors or companies to perform services on its behalf, YYoung will ensure that the company protects your customer identifiable information consistent with this Privacy and Data Handling Policy.
Consent and Use of Information
If a customer does not consent to providing YYoung with the requested information necessary to do business, YYoung employee will provide the reasons to the customer and advise him or her of the pending consequences if the information is not supplied. In some cases, this may result in YYoung ceasing delivery of the Services to the customer. If YYoung requires original information to be used for a different purpose than previously provided, customers will be advised in advance and consent obtained prior to the new use.
Updating Your Personal Information
YYoung expects customers to provide accurate information and notify YYoung of any changes to continue with effective administration or service. Such things as (but not limited to) phone numbers and addresses must be kept up to date by the customer periodically.
Security & Safeguard
YYoung has implemented technology and security features and policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use. All information collected from customers is safeguarded through various means such as (but not limited to): restricted access to databases and servers, cyphering, passwords, encryption, as well as locked filing cabinets and storages for information collected in paper form. All staff are trained in proper safeguarding of information with periodic audits conducted. If paper documents containing personal customer information are no longer required, they are shredded.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while this Website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this Website receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.
This policy is communicated to all its customers and employees. Customers have access to this policy through YYoung’s website. Employees are regularly trained to ensure the protection and privacy of customer information. At any time a customer may contact the company to view all personal information collected by the company and ascertain how it is being used or disclosed. There may be times in which some information will be restricted if there are references to other identifiable individuals, legal concerns, security or propriety rights or costs. If this is the case, the individual making the request will be advised of the reasons for the restrictions on disclosure.
YYoung may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
If you are a consumer with concerns about the YYoung Privacy and Data Handling Policy or its implementation, you may contact us at (email@example.com).
Changes in Practices
All complaints will be investigated and responded to within 60 days from receiving complaint and steps taken by YYoung to resolve the situation. If this process does not resolve the complaint, then the individual may seek remedies under the provincial Privacy Commissioner.
PART II – DATA HANDLING
“personal information” means information about an identifiable individual.
Protection of Personal Information
YYoung respects your personal information. YYoung will comply with provincial and federal legislation regarding the protection of your personal information, including but not limited to Personal Information Protection Act (BC), Personal Information Protection and Electronic Documents Act (Canada), and Breach of Security Safeguards Regulations (Canada).
If there are any breaches of security safeguards involving your personal information under our control, which poses a significant harm to you, then we shall follow the reporting requirements in Personal Information Protection and Electronic Documents Act (Canada), and Breach of Security Safeguards Regulations (Canada).
Customer Concerns, Complaints, and Inquiries
1721 Main Medical Clinic dba YYoung Medical Clinic
1721 Main Street
Vancouver, BC V5T 3B5
NO SHOW POLICY
If you miss an appointment, this takes away from another patient who needs to see a physician/practitioner. Please provide at least 24 hours of notice for cancellation of appointments. We will be happy to reschedule your appointment. Appointments can be booked online however cancellations must be requested by phone at 604-914-8888 or by email at firstname.lastname@example.org during business hours. Missed appointments will be charged a no-show fee of $50. Repeated no-shows without adequate notice of cancellation will unfortunately result in discharge from yYoung Medical Clinic’s services. Please avoid this by letting us know ahead of time if you will miss an appointment so we can improve access for other patients in need.