Cantonese

CLINIC POLICY DURING THE COVID-19 PANDEMIC

Attention: Patients. As per the current Public Health Order, we are accommodating some in-person appointments based on availability. Masks are MANDATORY on clinic/pharmacy premises.

Our schedule usually gets booked up 1-2 days in advance. Patients are requested to book online or contact us at least 2 days in advance. Same day appointments subject to availability.

If you miss an appointment, this takes away from another patient who needs to see a physician/practitioner.  Please provide at least 24 hours of notice for cancellation of appointments.   We will be happy to reschedule your appointment.  Appointments can be booked online however cancellations must be requested by phone at 604-914-8888 or by email at clinic@yyoung.com during business hours. Missed appointments will be charged a no-show fee of $50.  Repeated no-shows without adequate notice of cancellation will unfortunately result in discharge from yYoung Medical Clinic’s services. Please avoid this by letting us know ahead of time if you will miss an appointment so we can improve access for other patients in need.

If you have travelled outside of Canada within the last 14 days OR if you have any COVID-19 symptoms such as fever, cough, runny nose, difficulty breathing, sore throat, body aches, fatigue, nausea/vomiting, or diarrhea, please book a virtual or telephone appointment as we will be unable to see you in the clinic. You are advised to self-isolate! Please refer to the self-assessment tool:

https://bc.thrive.health/

Thank you for your cooperation.